BB&T recovering after 'technical issue' left customers without access to accounts, cash


Millions of BB&T customers were locked out of their accounts Thursday night and Friday morning due to an outage that bank officials said was caused by a "technical issue."

The interruption of services was first reported Thursday night and appeared to last until just before noon Friday.

>> Read more trending news

“At this time, many of our services are unavailable, including digital banking, Phone24, and ATM. Thank you for your patience as we work diligently to restore your services. We will continue to provide updates here and on http://BBT.com,” officials with the Winston-Salem-based bank wrote Thursday night on Twitter.

WSOCTV tried Friday morning to access a BB&T ATM in uptown Charlotte, but the message “Sorry, this ATM is temporarily offline," was displayed on the screen.

The company's website said many of its other banking services were down as well, including digital banking and Phone24, meaning customers couldn’t pay bills or check their accounts.

The issue appeared to be resolved before noon Friday.

“As our systems being to recover, our ATMs and automated Phone24 service are now available,” BB&T officials said in a statement around 11 a.m. Friday.

During the outage, bank customers were still able to use debit, credit and prepaid cards at places like the grocery store or gas station.

A bank spokesperson told WSOCTV, "We understand this is causing a major inconvenience for clients and our teams are continuing to work diligently to restore those services. We will work with clients who have incurred fees or experienced other challenges and continue to provide updates through our website and social media. At this time, we have no reason to believe this issue is related to cybersecurity."


Reader Comments ...


Next Up in

New Medicare cards with big change en route to millions of Floridians
New Medicare cards with big change en route to millions of Floridians

New Medicare cards are on the way to millions of Floridians this week with a change reformers say is long overdue: There is no Social Security number on it, to reduce chances for fraud and ID theft. Just watch out for one twist. Beware of anyone calling or knocking on the door seeking personal information or a fee to provide the new card, officials...
Traffic, charter school and hotel plans stir Royal Palm Beach debate
Traffic, charter school and hotel plans stir Royal Palm Beach debate

A proposed development near one of Palm Beach County’s busiest intersections at Southern Boulevard and State Road 7 is winning an early round of green lights from the village council, but not without stirring up questions about traffic, a proposed charter school and the height of a proposed hotel. Developer Brian Tuttle said the goal is to provide...
Check out our new podcast: Inside Florida Politics
Check out our new podcast: Inside Florida Politics

Take a listen to our new podcast “Inside Florida Politics” Host George Bennett from the Palm Beach Post, Zac Anderson from the Sarasota Herald-Tribute and legendary state capitol embedded newsman John Kennedy discuss the upcoming Florida primary and the prospects of a "blue wave." But wait, there’s more! Check out some...
Pebb comes back from tragedy with Tesla dealer, Gander Mountain site
Pebb comes back from tragedy with Tesla dealer, Gander Mountain site

Tesla will open a new dealership and service center in West Palm Beach, thanks to a Palm Beach County real estate firm that’s bouncing back after a tragedy nearly three years ago. Earlier this week, Pebb Enterprises became the owner of the empty Gander Mountain store at Interstate 95 and Northlake Boulevard in Palm Beach Gardens...
Cool the room with a smart air conditioner
Cool the room with a smart air conditioner

Just in time for the real heat of the summer, GE Appliances has a new smart air conditioner that keeps you from breaking a sweat to control the flow of cooler air with voice assistants. You won’t even have to get out of bed to adjust the air during bedtime hours. With a simple command to your iPad, iPhone or Apple Watch to access Apple Home app...
More Stories