When Tropical Storm Isaac dumped as much as 17 inches of rain west of West Palm Beach last summer, more than 4,000 people who might have called 911 instead dialed the county’s emergency operation center.
Such hotlines, and programs such as the county’s 211 resource center, relieve the work of emergency police and fire dispatchers swamped by events such as the historic rainfall.
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CLARIFICATION: Because of a reporting error, some early versions of a story on telephone calls for assistance during Tropical Storm Isaac in 2012 said more than 4,000 calls were made to the 211 resource center. The calls were made to the Palm Beach County Emergency Operation Center’s hotline.
Palm Beach County’s emergency management center hotline got more than 4,000 calls during heavy flooding in August, caused by rains from Tropical Storm Isaac. Here’s a breakdown of the types of calls by percentage:
Flood damage 15
Water/food request 6.7
Animal concerns 3.8
Dead fish 1.9
Sewage/well water 1.1
Schools status 10.3
County status 2.8
Health/mosquito issues 6.1
Corbett Wildlife Mgt. Area breach 1.3
SOURCE: Palm Beach County government