Judging by the numbers, the company that transports Palm Beach County’s elderly and disabled each day is doing better since its disastrous start last year running the county’s Palm Tran Connection service. The problem is, it’s impossible to trust the numbers.
As county government officials who oversee the company admitted this week, drivers for Metro Mobility Management Group have been caught fudging the company’s arrival times, an apparent effort to make on-time performance look better. County officials say the problem appears limited, but Assistant County Administrator Brad Merriman nonetheless called it “a legitimate issue and a legitimate concern.”
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