By the numbers, Palm Beach County’s transit service for the elderly and disabled seems to be performing acceptably after its miserable start last year. But County Commissioner Shelley Vana is not buying it. Given the litany of complaints from riders, other commissioners should look more closely, too.
For months, Commissioner Vana has crusaded against Metro Mobility, which last year became the sole operator of Palm Tran Connection. The county’s door-to-door service transports 3,000 elderly and disabled residents each day, and late last year it was plagued with problems. Passengers frequently were picked up or dropped off late, and customer complaints soared. Later, crashes and breakdowns spiked.
Subscribers get total access to this story, and all our in-depth news, digital editions and exclusive content. Subscribe today, or try a 24-hour or 7-day digital pass.
Registered Post Subscriber — Sign me in.Sign In
Post Print Subscriber — I need to register my account for digital access.Access Digital
All Day Access — 24-hour digital pass99¢ for 24 hours
All Week Access — 7-day digital pass$3.99 for 7 days
All Access, All the Time — Print & DigitalView Offers