She’s trying to be upbeat about it, but as open enrollment for HealthCare.gov enters its fourth week, certified health navigator Vicki Tucci has yet to help a single person to actually buy insurance. It’s not for lack of trying.
“We’ve had to reschedule clients multiple times,” because of website difficulties, said Tucci, who is the lead of six navigators with the Legal Aid Society of West Palm Beach. Although they’ve been busy and interest has been high, none of her fellow navigators has managed to enroll a client in Affordable Care Act marketplace insurance yet, she said.
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