People posing as Lake Worth Utilities employees have been trying to talk customers into paying them for electric bills and service work, but so far customers have not fallen for the scams, a utility manager said Thursday.
Walt Gill, manager of system operations for the city-owned electric utility, urged anyone with questions about requests for payments or service work to check with the utility’s customer service or system operations before authorizing work or exchanging money.
On Feb. 18, a woman called Lupita’s Mexican Grill on North Dixie Highway and told the manager that she disconnects power for the utility, Gill said. The woman asked for a $350 payment. The manager called Lake Worth Utilities to find that his bill was paid and that the woman did not work for Lake Worth Utilities.
In another reported scam today, two men went to the home of a woman in the College Park neighborhood and told her that a deposit would be required to repair the drop line that brings power to her house from the distribution line.
“They were not wearing any IDs or city shirts with logos on them,” Gill said.
The woman called Lake Worth Utilities to find it was a scam.
LakeWorthUtilities supplies power to 24,100 residential and commercial customers in LakeWorth, Palm Springs and parts of unincorporated Palm Beach County.
Customers with questions about their bills or service work can the utility’s customer service line at (561) 533-7300. The system operations center can be reached 24 hours a day at (561) 586-1695.
“Do not hesitate to call system operations,” Gill said. “We can give them their account status and tell them if we have crews working in their area.”