Palm Beach County commissioners told their staff and attorneys to add teeth — financial penalties — to a proposed agreement that would allow a troubled transportation company out of its contract.
What caused the commissioners to balk at the proposed settlement was that the contractor, Metro Mobility Management Group, stood to be forgiven $2.4 million in fines for poor customer service and poorly maintained vehicles, which are used to transport the county’s elderly, disabled and chronically ill riders. The fines covered late-arriving and no-show vans, long rides and lost drivers, as well as vans that were too old.
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Lona O’Connor was the first to report in October 2012 the numerous complaints with Palm Tran Connection for late arrivals, long transit times and other issues after Palm Tran hired a single company instead of three to provide service.