South Florida Internet and telephone service provider OMGFAST, which claimed to offer the cheapest and fastest Internet connection around, is leaving town just as quickly after a year of operation. The company’s speedy exit is leaving behind problems for some customers.
Wayne Allen of suburban Boca Raton said he now has an ugly, useless antenna sticking out of his roof and no one to get rid of it. The equipment received signal from a nearby cell tower for wireless service, but is now merely an eyesore.
Allen started using OMGFAST in September as an affordable option for his home Internet and said he was overall happy with the service. Early this month, he received a letter in the mail notifying him of OMGFAST’s service termination. When Allen called to see when they would be coming to remove the antenna, he was told no technicians were available.
“Their answer really shocked me. They are not going to help me out one iota,” he said.
The Pompano Beach-based company filed an application with the Federal Communications Commission on Aug. 1 to discontinue service in all areas in South Florida. The discontinuation will take place in three phases, including one beginning Monday that includes southern Palm Beach County.
Service in Coconut Creek, Coral Springs, Lauderdale Lakes, Margate, North Lauderdale, Parkland and Pompano Beach will end Aug. 26. All remaining areas will lose service by Aug. 28.
The terms of service say all equipment belongs to OMGFAST, and that customers will be charged $500 for equipment that is not returned when service ends, but the company said it is waiving the fee and doesn’t want any of the equipment back.
“We have informed customers that they are free to keep any equipment that was part of the service,” OMGFAST spokeswoman Kelly McAndrew said. That includes Roku boxes, routers, even Apple TVs. Satellite antennas too.
“They can dispose of it or keep it as they see fit,” McAndrew said.
By comparison, DISH charges customers $95 to send a technician out to remove any satellites.
Allen said he plans to consult with an attorney to see if he has any legal recourse for the antenna problem.
“Ultimately, I’ll probably have to hire a handy man to get up there,” Allen said. “I’m not going up there.”
McAndrew declined to comment as to why OMGFAST is discontinuing service.
OMGFAST offered Florida customers access to the Internet at speeds of up to 50 Mbps — megabits per second — for $29.95 per month for residential services and $59.95 per month for business services. The company had about 3,000 customers in February 2013 according to its annual report.