You have reached your limit of free articles this month.

Enjoy unlimited access to myPalmBeachPost.com

Starting at just 99¢ for 8 weeks.

GREAT REASONS TO SUBSCRIBE TODAY!

  • IN-DEPTH REPORTING
  • INTERACTIVE STORYTELLING
  • NEW TOPICS & COVERAGE
  • ePAPER
X

You have read of premium articles.

Get unlimited access to all of our breaking news, in-depth coverage and bonus content- exclusively for subscribers. Starting at just 99¢ for 8 weeks

X

Welcome to myPalmBeachPost.com

This subscriber-only site gives you exclusive access to breaking news, in-depth coverage, exclusive interactives and bonus content.

You can read free articles of your choice a month that are only available on myPalmBeachPost.com.

Family says service dog kicked off flight, airlines investigating


American Airlines officials are investigating after a woman claimed a flight attendant kicked her family off a plane at Charlotte Douglas International Airport because her son's service dog was too big.

>> Read more trending stories

Amy Jo Weasel, of Illinois, said her family boarded their fourth and final flight in Charlotte on Thanksgiving Day, when they were harassed. 

Weasel said the flight attendant asked her to move from her assigned seat because of the dog. The attendant then asked her to put the service dog under the seat, but Weasel said that also wasn't good enough.

"She told me that it was too late; that she had already contacted management and that management would come speak to me," Weasel said. 

Weasel said she contacted American Airlines prior to their travel, and provided a physician's note and official documentation for her son's service dog.

"I explained to them that the dog was large, wanting to make sure they could accommodate him," she said.

Chug, a golden doodle, weighs 110 pounds.

Weasel said her son was diagnosed with severe epilepsy and Chug is trained in seizure work.

She said American Airlines assigned her family in bulkhead seating, which offers additional space, and that they'd made it through three previous flights on the same itinerary without an issue.

"We talked to the gate attendant, the dog was with us the entire time,” she said. “We had no issues whatsoever until we got onto the airplane [in Charlotte.]"

A spokesperson with American Airlines offered the following statement regarding the incident:

"We are aware of this issue and apologize to the passenger. Our customer relations team is reaching out to them directly. We are looking into the issue with PSA Airlines, the regional carrier who operated that flight."

"For someone to just to be able to kick you off and deny you access is completely ridiculous," Weasel said.


Reader Comments ...


Next Up in Nation & World

Former President George H.W. Bush hospitalized
Former President George H.W. Bush hospitalized

Former President George H.W. Bush is in stable condition at a Houston hospital, KHOU reported early Wednesday. Bush's chief of staff, Jean Becker, said Bush, 92, is "doing fine" but did not say why he was hospitalized.  Bush is expected to return home "in a couple of days," according to KHOU.
No, President Obama didn't pardon Chelsea Manning; here's what he did instead
No, President Obama didn't pardon Chelsea Manning; here's what he did instead

It was announced Tuesday that President Obama commuted the sentence of famed whistleblower Chelsea Manning. And no, this is not the same as a pardon, despite the hopes of many privacy and human rights advocates. Article II, Section 2 of the United States Constitution grants Obama the executive power of clemency. With this, he can choose...
Person drives $385K Ferrari off bridge in Austin, goes airborne for 40 feet, officials say
Person drives $385K Ferrari off bridge in Austin, goes airborne for 40 feet, officials say

A person who was charged with driving under the influence drove a $385,000 Ferrari off a bridge in Austin, Texas, went airborne for 40 feet and crashed into the woods while speeding on Friday night, Austin fire officials said Tuesday. >> Read more trending stories  The driver and two other occupants had only minor injuries, fire officials...
TV star Todd Chrisley’s daughter seriously injured in car accident
TV star Todd Chrisley’s daughter seriously injured in car accident

Get-well wishes are going out to Savannah Chrisley, daughter of Todd and Julie Chrisley from the USA series “Chrisley Knows Best.” Savannah Chrisley was driving in a rainstorm Monday night when she reached down to fix her floor mat. The floor mat became wedged under the gas pedal and her car veered into a guardrail as soon as she looked...
Lowe's lays off about 2,400 assistant store managers
Lowe's lays off about 2,400 assistant store managers

Lowe’s laid off thousands of assistant store managers Tuesday, company officials said. >> Read more trending stories  A company spokeswoman said the layoffs are part of a new store staffing model. The new model will result in the reduction of approximately 1 to 2 assistant store manager positions per store, the spokeswoman said. The...
More Stories