The top Florida executive for insurer Cigna Corp. says his company isn’t taking the holidays off during a period of big change for health care — customer service representatives will be available to customers by telephone even on Christmas morning.
With 1.1 million customers in Florida, Cigna is trying to set itself apart with round-the-clock service, a renewed focus on wellness programs, and greater transparency on the cost of health products and services to customers, said Dean Mirabella, president and general manager for the company’s Florida and Caribbean markets.
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