NEW: Brightline’s website experiences problems after launch announced


Brightline’s website experienced technical problems on Thursday in the hours after the company announced its start date, train schedule and ticket prices.

“We’re encountering site traffic delays and minor glitches due to your overwhelming excitement to book rides,” the company said on its website, gobrightline.com. “We are working through the kinks. Please check back as things will be running smooth in no time.”

Brightline this morning announced it would begin operating its express passenger service between West Palm Beach and Fort Lauderdale on Saturday. Round-trip ticket prices start at $20. The company will offer 10 daily roundtrip trains on weekdays and nine daily roundtrip trains on the weekends.

MORE: Brightline to start service Saturday; roundtrip fares starting at $20

Tickets are available on the company’s website and through its new mobile app. As of Thursday morning, the app was not available in the Apple store.

A Palm Beach Post reporter’s attempt to to buy Brightline tickets online Thursday proved difficult.

RELATED: WPB condo wants Brightline to delay start of service

Here is reporter Tony Doris’ account of his effort to get a seat on Saturday’s train:

The gobrightline.com website was awkward to use. Just figuring out how to type in my birthdate — and I don’t know why they required that at all — took four or five tries. When I realized I’d chosen the wrong time for my return trip, I found it impossible to go back and change it and had to close the site and start over, though I later saw there was a change reservation button to click on.

When I finally got to the point where I could type in my credit card information and click “Purchase,” nothing happened for several minutes, so I clicked again. Again nothing happened, until several minutes later the site indicated I had paid twice and that they owed me a $25 refund. I clicked on the “Refund” button and nothing happened. I clicked on it again and same result.

I never got a ticket I could print out or a confirmation number, bar code or anything to prove I had purchased my tickets. I saw they had a chat line for help, but it was no help, just giving me stock answers to the wrong questions. Finally it asked me to type in my email address so they could have someone get back to me, but then it said it could not accept my email address and instructed me to call back later.

The whole process took about 30 minutes.



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