You have reached your limit of free articles this month.

Enjoy unlimited access to

Starting at just 99¢ for 8 weeks.


  • ePAPER

You have read of premium articles.

Get unlimited access to all of our breaking news, in-depth coverage and bonus content- exclusively for subscribers. Starting at just 99¢ for 8 weeks


Welcome to

This subscriber-only site gives you exclusive access to breaking news, in-depth coverage, exclusive interactives and bonus content.

You can read free articles of your choice a month that are only available on

breaking news

UPDATE: Dwyer High School in Gardens will be open Tuesday

Comcast to cap home data usage for Palm Beach County customers

Come Nov. 1, Comcast will begin limiting the amount of data its Palm Beach County and Treasure Coast customers can use each month.

In an email to customers on Wednesday, the broadband giant said it plans to cap monthly data usage at one terabyte — the equivalent of between 600 and 700 hours of HD video streaming or 12,000 hours of online game play.

Customers who go over the one terabyte threshold will be billed $10 for each additional 50 gigabytes of data they use. Overage charges are capped at $200. Unlimited data plans will cost an additional $50 a month, the company said.

Comcast said the shift is “based on a principle of fairness.”

“Those who use more internet data will pay more, and those who use less will pay less,” said Mindy Kramer, Comcast’s vice president of public relations for the Florida region. “A terabyte is a massive amount of data. More than 99 percent are not at all impacted by this plan.”

AT&T and some smaller providers also meter home internet, and data limits are already common with cell phone plans.

But the change is drawing fire from some Comcast customers, several of whom took to social media after receiving the email on Wednesday.

“Data Caps!? Really @Comcast?” Chris Lamberth tweeted at the company. “I can’t justify paying for this service any longer. Where are you @GoogleFiber? We need you in Jacksonville!”

Others customers said the shift seemed designed to benefit Comcast, not its users. Some said the cap would make it more expensive to watch Netflix and other streaming video services that compete with cable.

“If it’s only 1 percent of your people why put the cap on everyone,” another customer tweeted.

Comcast began rolling out data caps last year. The concept was tested in 16 markets across the country, including Miami-Dade and Broward counties, and The Keys. Initially, customers were limited to 300 gigabytes of data, but Comcast increased the threshold to one terabyte earlier this year.

This month, Comcast announced it would extend the caps to customers in 18 other markets, including the rest of its Florida customers.

Comcast has roughly 3 million customers across Florida, Kramer said.

Kramer said the terabyte plan was designed to provide customers with enough data that they wouldn’t have to worry about going over their limit. The average Comcast customer uses about 72 gigabytes a month, she added.

“We know people are streaming video,” Kramer said. “We are trying to take that worry out of the equation and let them consume content without having to worry about data.”

At the same time, the change would ensure those who use the most, pay the most. It would also provide discounts for those who use the least.

“If you use much, much less, you could go into a lower plan and it would give you money back,” Kramer said.

Reader Comments ...

Next Up in Nation & World

Federal agents seize $20M hidden in a box spring in Massachusetts
Federal agents seize $20M hidden in a box spring in Massachusetts

Federal agents seized nearly $20 million in cash hidden in a box spring in a Westborough, Massachusetts, apartment.  The money was seized this month and a Brazilian man was arrested in connection with conspiring to launder proceeds of a massive TelexFree pyramid scheme.  The U.S. attorney for the District of Massachusetts said agents...
Fox News drops Stacey Dash, critics rejoice
Fox News drops Stacey Dash, critics rejoice

Brianna Chambers contributed to this report. Fox News contributor Stacey Dash hasn't been seen on the network since September, and she might not be returning any time soon. >> Read more trending stories   Best known for her role in the 1995 movie "Clueless," the 50-year-old actress-turned-political-pundit supported Mitt...
Photo appears to show Michigan man walking on water, literally
Photo appears to show Michigan man walking on water, literally

A photo of a Michigan man looks startlingly surreal, as if he’s walking on water, but in reality he’s standing on an ice-covered lake near Boyne City in the northern part of the state. It wasn’t a hoax, as some have suggested, according to Andre Poineau, who said he ventured out onto Lake Charlevoix in mid-January when the ice was...
Arthur Blank to send all Falcons employees to Super Bowl
Arthur Blank to send all Falcons employees to Super Bowl

Atlanta Falcons franchise owner Arthur Blank plans to take all of the team's employees to Houston for the Super Bowl. The team employs about 500 people. No further details of Blank's plans were available on Monday, the day after the Falcons beat the Packers for the NFC championship. The Falcons will play the AFC champion New England Patriots in the...
Johnny Manziel has advice for President Donald Trump
Johnny Manziel has advice for President Donald Trump

Johnny Manziel is back on the scene not just in time for the Super Bowl but also to help out our 45th president as he settles into the Oval Office. The former Cleveland Browns quarterback offered some important social media advice for President Donald J. Trump on Monday.  "Yo @POTUS even I know to stay away from the notifications section...
More Stories